Our products are posted from Byron Bay, Australia with Australia Post services. You can expect your purchase to be posted from 1-2 business days after payment being received. Check your emails for tracking number.
Shipping
Australia & New Zealand
Standard delivery $11.50 (free shipping above $200 purchase/2-5 business days)
Express delivery $15.40 (free shipping above $250 purchase/1-3 business days)
UK & Europe
Standard delivery $34.40 (6-10 business days)
Express delivery $49.90 (4-8 business days)
Asia Pacific
Standard delivery $26.00 (6-10 business days)
Express delivery $41.00 (4-8 business days)
US & Canada
Standard delivery $24.00 (6-10 business days)
Express delivery $38.60 (4-8 business days)
South & Central America
Standard delivery $38.80 (10-20 business days)
Express delivery $49.90 (7-15 business days)
FREE SHIPPING OUTSIDE OF AUSTRALIA for orders above $350AUD
I AM MAI is not responsible for any lost/stolen or damaged packages. Any missing/lost items will need to be to lodged with Australia Post. I AM MAI does not take responsibility for duty taxes.
Returns
We want you to love your surfwear. If for any reason you are not completely satisfied with your order, returns and exchanges are accepted within 14 days of delivery.
Items must be unworn, unwashed, and in original condition with all tags and hygiene liners attached.
All returns are handled through your preferred shipping method. Return shipping costs are the responsibility of the customer unless the item arrives faulty or incorrect.
Once your return is received and approved, your refund will be processed back to your original payment method.
For any return enquiries, please contact us at iammaisurfwear@gmail.com